Customer Service Representative- Inbound Calls Job at Bayonet Plumbing, New Port Richey, FL

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  • Bayonet Plumbing
  • New Port Richey, FL

Job Description

Bayonet Plumbing, Heating, and Air Conditioning is in need of Full Time Customer Service Representatives
Various Shifts Available – Days, Nights, Weekends!
Responsibilities
  • Interact with customers via telephone to provide information
  • Use computer system to track, gather information, and/or troubleshoot customer issues
  • Process transactions and reply to inquiries about services
  • Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
  • Schedule appointments and field customer questions
  • Address problems and requests by transmitting information or providing solutions
  • Ensure that appropriate actions are taken to resolve customers problems and concerns
  • Enter data in computer system and maintain logs/records of calls, activities and other information
  • Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
  • Show care and compassion for customers
  • Maintain the highest level of customer service
  • Effective communication with all other dispatchers and persons in the office
  • Ability to work as a team
  • Ability to work in a very fast paced, high pressure environment
Required Skills
  • Call Center Experience 1-2 years minimum 
  • Excellent communication skills, including active listening
  • Service-oriented and able to resolve customer grievances
  • Proficient computer skills
  • Proficient phone/communication skills
  • Great attention to detail
  • Ability to multitask
  • Must be willing to work on varied evenings and weekends.
  • HVAC or Plumbing office experience a plus
Education and Experience:
  • High school diploma or equivalent
  • Customer Service Experience Required
Benefits:
  • Medical Insurance

Job Tags

Full time, Shift work, Night shift, Weekend work, Afternoon shift,

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